FAQ about Vacuum Cleaner

Q1: My vacuum cleaner does not work, what should I do?

1. Please make sure that the power button of the product has been turned on (press and hold the power button for about 1-2s);

2. Check if the battery pack has been correctly installed on the product (you will hear a "click" sound when installed);

3.Check if the battery is out of power, and if it is, please charge the battery. You will see the indicator of the battery will flash, and go out when finishing charging.

 

Q2: The suction power of the vacuum cleaner is weaker than before.

1. Check if the battery needs to be recharged.

2. Check if the dustbin and the filters need cleaning.

3. Check if there are clogs in the tube of the motorized brush.

4. The motor and filters are damaged and need to be replaced.

 

Q3:Why vacuum cleaner becomes noisy or has a strange sound when the it is working?

1. The roller brush or the metal tube may be blocked, please clean them up in time.

2. Some rubbish or debris might be stuck in the cordless vacuum ( Using the product without filters is not allowed, make sure you have installed the filter holder and the hepa filter before doing cleaing)

 

Q4:My battery pack cannot be charged, what should I do?

1. Please check whether your wall plug is on power;

2. Please check whether the adapter is the original one;

3. Please make sure that the adapter is correctly connected to the battery pack.

 

Q5: Can the HEPA and metal filter be washed by water?

The metal filter and HEPA can be washed, but please make sure that the filter iscompletely dry before installing it in the vacuum cleaner. There is a cleaning brush in the package, you can also use it to clean the filter.It is highly recommended to replace the HEPA filter regularly.

 

Q6:The HEPA icon lights up in red?

When the HEPA icon lights up in red, please check it there are clogs inside the floor brush or adjustable tube. Besides,  the metal filter and HEPA filter need to be cleaned.

 

Q7: The vacuum cleaner works for a few seconds, the display keeps blinking and then shut down?

1. The battery pack is out of power, please use Devoac adapter to charge the battery.

2.The filters or the roller brush has blocked, please clean them in time.

3. The motor of the vacuum cleaner is dead.

 

Q8: The battery gets extremely hot and there is a burning smell, what should I do?

Please check if there is a clog inside the tube of the motorized brush, and clean it out.